Utility Billing Department

Utility bills may be paid online, by phone, in person, or through the drive-through window at City Hall. To pay online or set up an online payment account, click here. For questions regarding billing, please call for assistance at 325-646-9700.  For new service or transfer of service, please click on link below.

Utility Billing Online Forms


Pay By Phone
Pay by phone via IVR (Interactive Voice Response) with a Visa, MasterCard or Discover credit card/debit card. City of Brownwood gives you access to your account 24 hours a day, 365 days a year. It's a convenient way to pay your bills, free, securely, and on your own time - with no waiting! Call 866-283-3293 today to make your payment over the phone, all you need is your account number.  Through Pay By Phone you can also sign up for text reminders, and to pay future bills by text. 

City Hall front entrance facing Center Avenue

Serving City of Brownwood

The Utility Billing Office manages the City’s billing for water, wastewater, and trash service. Responsibilities include establishing new accounts, customer inquiries, and providing trash service information to new customers.

The Utility Billing Office’s regular hours of operation are Monday through Friday, from 8 AM – 5 PM. Additionally, a utility billing drop box is located on the side of the drive-thru window of Brownwood City Hall. 

After-hours emergency water line breaks and wastewater backup calls can be made to Police Dispatch at 325-646-6000.

The forms listed below can be downloaded and printed off to be filled in and brought in to City Hall in person, or you can visit www.brownwoodtexas.gov/formcenter to fill the forms out online.

You can now enroll and manage automatic credit card payments from your online Utility Billing account at https://www.municipalonlinepayments.com/brownwoodtx/utilities.

Utility Billing Information

Electricity Providers

Residents of Brownwood have a selection of electricity providers for the area of Brown County. To learn about electricity providers visit powertochoose.org and choose the zip code for your area. The Brownwood area zip code is 76801.