Frequently Asked Questions

Holiday Waste Collection Schedule

If you currently have a roll-out garbage cart that you place curbside for Sanitation department to pick up twice a week. You may request a second cart by calling Utility Billing at (325) 646-9700 (deposit and additional rates apply).

The sanitation department collects solid waste once per week for residential alley dumpsters and twice per week for residential roll-out containers. Commercial customers are emptied from 1 to 6 times per week depending on what they are paying for.

Specific times vary, but your garbage must be at the curb at 7:00 a.m. to ensure pick-up. Please leave your cart out until 3:30 p.m. regardless of the time the driver normally picks it up, to allow for back up drivers, vehicle break downs and unforeseen circumstances.

Every cart has a number on it, which is assigned to your address. If your cart goes missing and you have found one that you believe is yours, please call (325) 643-4200 to get the number for your cart to make sure it is the correct one.  

Deceased Animal Disposal
To dispose of a deceased pet or report a dead animal please call Animal Control at 325-646-2525. To assist with this process please report a specific location or landmark.

If you live within Brownwood city limits or its extra territorial jurisdiction you may call the Utility Billing department at (325) 646-9700 to establish new service. The Utility Billing office is located at Brownwood City Hall, 501 Center Ave. 8-5 M-F. To set up new service, you will need a valid Drivers License, renter's agreement or resident information and the deposit for service. Once your request has been verified, a work order will be initiated and if you live in an area that is supplied with blue or green roll-out carts, a new cart along with instructional paperwork should be delivered to your home within a couple of days. If you do not receive a cart check your alley for dumpster access, if there are no dumpster within two houses call sanitation department to check for adequate quantity of dumpsters in the alley or to make sure that a work order was initiated to set a roll-out cart.

Items must be left at the curb if you have curbside solid waste pickup. Please do not place them on the ground right next to your dumpster as the driver will not be able to empty your trash can. Items may be placed in the alley ONLY if solid waste is collected from the alley. Please be aware of water or gas meter's when placing your items!

Call the Solid Waste (sanitation) Department at 325-643-4200. Office hours are Monday thru Friday from 7:30 a.m. to 4:30 p.m. A voicemail may be left after hours. Please indicate the type of dumpster that needs repair (metal, black plastic, blue or green roll-out cart) and if commercial the name of the business.

If your trash collection day falls on a holiday, your trash will be picked up that week on another day in order to continue providing convenient service and to avoid trash building up for an additional week. When your trash will be collected depends on the day of the week on which the holiday falls: Link:

This service is not available to: Commercial Customers, Apartments, Schools, Churches, Evictions, or Storage Units.